Refund policy
30-Day Money-Back Guarantee
We want your family to love Hover Shot. If you are not happy with your order, you have 30 days from the date of delivery to ask for a refund.
How to request a refund
- Email us at support@hovershotgame.com within 30 days of delivery.
- Include your order number and a short description of the issue. For a damaged or defective item, please add a photo or short video.
- We reply within 1 to 2 business days with the next steps.
No need to send it back
In most cases, you will not need to return the product. Once your request is approved, we issue the refund to your original payment method.
Damaged, defective or missing items
If your order arrives damaged, defective or with a missing part, contact us within 30 days of delivery with a photo or video. We will send a free replacement or issue a full refund, whichever you prefer.
Refund timing
Approved refunds are processed within 3 business days. Depending on your bank, it can take 5 to 10 business days for the refund to appear on your statement.
Order changes and cancellations
You can cancel or change your order free of charge until it ships. Contact us as soon as possible at support@hovershotgame.com.
Exceptions
Refund requests made more than 30 days after delivery cannot be accepted. Orders marked as delivered by the carrier but not received must be reported within 7 days of the delivery date so we can open an investigation with the carrier.
Questions? Email us at support@hovershotgame.com. We are happy to help.